Returns & Refunds

Returns & Refunds

Hassle-free returns. Shop with confidence.

At Home & Handy, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it in accordance with the policy below.

1. Our 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days of receiving your order, provided the product meets the return requirements outlined below.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned in its original packaging where applicable.
  • All original tags, labels, accessories, and seals should remain intact where applicable.
  • You must provide proof of purchase, such as your order number or receipt.
  • The product must not have been damaged through misuse, improper handling, or unauthorised modification.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or partially used cleaning or hygiene-related products.
  • Gift cards.
  • Products clearly marked as final sale or non-returnable.
  • Products that have been personalised or made specifically to your requirements, where applicable.
  • Items that cannot be returned for hygiene or safety reasons, where applicable.

This does not affect any statutory consumer rights that may apply to your purchase.

4. How to Return an Item

To request a return:

  1. Contact us with your order number and details of the product you wish to return.
  2. Our customer service team will review your request and provide return instructions.
  3. Securely pack the product, preferably using its original packaging.
  4. Send the product using the return method provided by our customer service team.
  5. Once we receive and inspect the returned item, we will process the applicable refund or exchange.

Please do not send a return to us before receiving return instructions from our customer service team.

5. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If an item is returned because it is faulty, damaged, incorrect, or does not match your order, we will work with you to arrange an appropriate resolution.

For returns due to a change of mind, return shipping costs may be the responsibility of the customer, unless otherwise required by applicable law or stated by Home & Handy.

6. Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, where applicable

We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable solution.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process the refund and display it in your account.

8. Exchanges

Where applicable, eligible products may be exchanged for another product or replacement.

Exchange availability may depend on product availability and the condition of the returned item.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but it has not appeared in your account, please:

  1. Check your bank or payment account again.
  2. Contact your payment provider or bank.
  3. If the refund is still not showing, contact us so we can assist you.

10. Products Returned in an Unacceptable Condition

We reserve the right to refuse a return or reduce the refund amount where a product has been used, damaged, altered, or returned without its required accessories or original packaging, to the extent permitted by applicable law.

11. Consumer Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

If a product is faulty, not as described, or does not meet applicable legal requirements, you may have additional statutory rights.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer service team.

Home & Handy
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Business Address]

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM

We are here to help make your shopping experience with Home & Handy as easy and straightforward as possible.

EASY RETURNS • HASSLE-FREE • CUSTOMER FIRST